Questions and Answers

 

What should the customer know about your pricing (e.g., discounts, fees)?

I charge a flat rate of $75 for the first hour of work, and $50 for each additional hour beyond that. A lot of times I will offer a cap (maximum cost not to be exceeded) for a job. This gives the customer the security of knowing a max out of pocket. I accept Cash or Check for payment.

What is your typical process for working with a new customer?

My ultimate goal is to please my customers by exceeding their expectations. I want to deliver quality work at fair prices with an exceptional customer service experience.

What education and/or training do you have that relates to your work?

Im a graduate of Atlantic Technical College. I also have a Degree in Dental Hygiene and still practice a couple days a week just for my love of the industry :-)

How did you get started doing this type of work?

My Father was a General Contractor. I worked with and learned from him from the age of 12.

What types of customers have you worked with?

Pretty much everyone. Commerial and Residential / Private Properties.

Describe a recent project you are fond of. How long did it take?

I restored a bedroom that was pretty much destroyed by a renter. I removed the nasty carpet and had to acid etch the concrete to get the stains and residues out. I got it prepped for vinyl peel and stick wood-look flooring which I installed. I replaced the broken blinds with new ones and replaced the broken ceiling fan. I also repaired the closet door.

What advice would you give a customer looking to hire a provider in your area of work?

It's important to remember the old saying "You get what you pay for". The lowest quote isn't always the best quote. Your home is the single largest and most expensive investment you've made. Protect it by hiring professionals that are going to respect your property and treat you in a professional manner. Things don't always go to plan, parts don't always fit perfectly, and often times a job requires that little bit of extra finesse to be perfect. When I give a quote, I give myself a little wiggle room time wise to make sure that the job is not rushed, and the end result is total customer satisfaction. To make sure that a repair or installation is done right the First time.

What questions should customers think through before talking to professionals about their project?

I feel that it's very important as a professional to clean up after yourself. To make sure that you leave a workspace as you found it. A Pro should have a Professional appearance, they should be clean and presentable and work clean in your home or business.